Cannot Synchronize Address Book
Hello Guys,
May you have seen lots many articles on
Address Book issues, even I have published 2-3 articles on address book issues.
However I want to share this articles which will help you to resolve your
environment issue. Some time everyone facing same issue and it is reoccur again
and again. Here I am sharing experience with you on ABS issues.
Address sync error is because of ABS (Address
Book Server) file corruption or Internet proxy blocking the connection between
MOC client and OCS server connection.
My published Articles on Address Book issues
are:
Error
message:
Communicator 2007 - Cannot synchronize with the corporate address book because the file could not be found. Please contact your system administrator with this information.
Lync 2010 . Communicator 2007 R2 - Cannot synchronize with the corporate address book. This may be because the proxy server setting in your web browser does not allow access to the address book. If the problem continues please contact your system administrator.
Communicator 2007 - Cannot synchronize with the corporate address book because the file could not be found. Please contact your system administrator with this information.
Lync 2010 . Communicator 2007 R2 - Cannot synchronize with the corporate address book. This may be because the proxy server setting in your web browser does not allow access to the address book. If the problem continues please contact your system administrator.
Expand Checking Address Book
Serverconfiguration. The URL of the location to download the address book
is displayed in the Check Http URL field together with the following
error message: Internal Error: ConnectFailure
Resolution:
In Windows Server 2003, make sure that the website that is hosting the
address book has a valid SSL certificate installed. To do this, follow these
steps:
1.
On the computer that is running Internet Information Services (IIS),
click Start, click Run, type inetmgr.msc, and then click OK.
2.
Expand ComputerName (local computer), expand Web
Sites, right-click the website that hosts the address book, and then
click Properties.
3.
Click the Directory Security tab.
4.
In the Secure communications section,
determine whether View Certificate is enabled.
Note If View
Certificate is enabled, click View Certificate. Then, you can determine whether
the certificate is valid.
If the certificate is invalid, follow these steps:
a.
Click Server Certificate in the WebSiteName
Properties dialog box.
b.
Click Next, and then click Renew the current
certificate. Or, click Replace the current certificate.
c.
Follow the steps to finish the IIS Certificate
Wizard.
Note The IIS Certificate Wizard will help you renew your certificate or
replace your certificate with a valid certificate.
• If View Certificate is disabled, no
certificate is installed on this computer. You have to install a certificate to
this website. To do this, follow these steps:
a.
Click Server Certificate in the WebSiteName
Properties dialog box.
b.
Click Next, and then click Create a new certificate.
c.
Follow the steps to finish the IIS Certificate
Wizard.
In Windows Server 2008, make sure that the website
that is hosting the address book has a valid SSL certificate installed. To do
this, follow these steps:
1.
On the computer that is running Internet Information
Services (IIS 7.0), click Start, click Run, type inetmgr.msc, and then click
OK.
2.
Expand ComputerName (local computer), expand Web
Sites, click the website that hosts the address book, and then click Bindings
in the Actions pane.
3.
Select the HTTPS site binding that includes the port
that the Address book Service is listening on, and then click Edit.
4.
Click View to open the certificate dialog box, and
then view the expiration date of the certificate on the General tab.
Note The IIS Server
Certificate feature helps you renew your certificate or replace your certificate
with a valid certificate.
• If the certificate is
invalid, follow these steps:
a. In the
Connections pane, select the name of the IIS 7.0 server that hosts the Address
Book service, select the Features view, and then click Server Certificates.
b. In the
Actions pane, select Open Feature.
c. In the
Features view, select the certificate that you viewed in step 4, and then use
the Actions pane to renew the certificate.
• If
the needed certificate is not installed on this computer, use the certificate
wizards in the Actions pane to do one of the following: Import, Create a
Certificate Request, Complete a Certificate Request, or Create a Domain
Certificate.
Thank you.
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